Shipping Policy

Last updated: July 13, 2026
Currency: USD
Regions covered: United States, United Kingdom, France, Germany, Australia, Spain, Canada, Italy, Belgium, Portugal

Thank you for shopping with Mixeun.

We understand that a decorative item should arrive in the same condition in which it was selected. Our shipping process is therefore designed around careful order verification, protective packaging, reliable tracking, and clear communication throughout the delivery journey.

This Shipping Policy explains where we deliver, how quickly orders are prepared, estimated delivery timeframes, shipping charges, tracking availability, international customs responsibilities, and the steps customers should take when a delivery issue occurs.

This policy applies to Decorative Boxes, Wooden Decorative Boxes, keepsake boxes, display boxes, and other home décor products sold through the Mixeun website.

1. Shipping Destinations

Mixeun currently accepts orders for delivery to the following countries:

• United States

• Canada

• United Kingdom

• France

• Germany

• Spain

• Italy

• Belgium

• Portugal

• Australia

We currently require a complete residential or commercial street address for delivery.

We do not normally deliver to:

• PO Boxes

• APO, FPO, or DPO addresses

• Parcel forwarding addresses

• Freight forwarding warehouses

• Locations where the carrier cannot verify or safely access the address

• Certain overseas territories, remote islands, or restricted delivery areas

Availability may also depend on the size of the parcel, carrier coverage, customs restrictions, and local delivery conditions.

If we are unable to deliver an order to the address provided, we will contact the customer before shipment whenever reasonably possible.

2. Order Processing

Orders are normally prepared within:

1–2 business days

Processing begins after:

• Payment has been successfully authorized

• The order details have been reviewed

• The shipping address has passed the necessary verification

• The product is confirmed as available

Processing includes order verification, product inspection, protective wrapping, carton preparation, shipping label creation, and transfer to the selected carrier.

Business days are Monday through Friday, excluding public holidays and temporary operational closures.

Orders submitted during weekends or holidays will usually enter processing on the next business day.

Processing time is separate from carrier transit time.

3. Estimated Delivery Times and Shipping Charges

The estimated total delivery period includes both order processing and carrier transit.

Delivery timeframes are estimates rather than guaranteed arrival dates.

The shipping charge displayed during checkout is the final shipping charge applied to the order unless the order is later modified at the customer’s request.

4. Free Shipping Qualification

Free shipping is automatically applied when the eligible product subtotal reaches the required amount for the delivery country.

Unless otherwise stated during a promotion:

• The threshold is calculated after product discounts

• Taxes do not count toward the threshold

• Gift cards do not count toward the threshold

• Previous purchases cannot be combined with a current order

• Shipping charges do not count toward the threshold

For example, a Canadian order with an eligible product subtotal of USD 199 or more will receive free standard shipping.

Mixeun may occasionally offer limited free-shipping promotions. The requirements and covered regions for such promotions will be displayed on the website or during checkout.

5. Shipping Service Selection

Mixeun selects a shipping service based on the customer’s location, parcel dimensions, service availability, route reliability, and handling requirements.

Orders may be shipped through services operated by:

• UPS

• FedEx

• USPS

• DHL

• Recognized regional postal services

• Authorized last-mile delivery partners

The carrier cannot always be selected by the customer.

A shipment may be transferred from an international carrier to a local delivery company before reaching the final address. In such cases, the tracking page may display both the original carrier and the local delivery provider.

Expedited shipping is only available when specifically offered during checkout.

6. Protective Packaging for Decorative Boxes

Decorative Boxes may include carved surfaces, layered details, corners, hinges, lids, inserts, or other components that require additional protection during transport.

Depending on the product, our packaging may include:

• A fitted protective carton

• Interior wrapping

• Corner and edge protection

• Cushioning material

• Product separation layers

• Protective inserts

• Moisture-resistant outer protection where appropriate

Packaging materials may vary according to the size, construction, destination, and shipping route of the item.

Customers should open the parcel carefully and avoid using sharp objects too deeply through the outer carton, as this may damage the product inside.

7. Orders Containing Multiple Products

An order containing multiple products may be divided into separate shipments when:

• Products are stored at different fulfillment locations

• Parcels have different size or handling requirements

• Shipping items together may increase the risk of damage

• One product is ready before another

• The carrier imposes parcel size or weight limitations

When an order is divided, the customer may receive multiple tracking numbers.

Separate parcels may arrive on different dates within the applicable delivery period. Receiving only part of a multi-item order does not necessarily mean the remaining products are missing.

No additional shipping charge will be collected solely because Mixeun decides to divide an order into multiple parcels.

8. Order Confirmation and Shipment Tracking

After checkout is completed, an order confirmation is normally sent to the email address provided by the customer.

Once the parcel has been prepared for carrier collection, a shipping confirmation or tracking notification will be issued where tracking is available.

The tracking record may display statuses such as:

• Shipping label created

• Shipment information received

• Carrier awaiting parcel

• Accepted by carrier

• In transit

• Arrived at sorting facility

• Customs clearance

• Transferred to local carrier

• Out for delivery

• Delivery attempted

• Delivered

Tracking information may require approximately 24–48 hours to show movement after the shipping label is created.

A “label created” status means the shipping information has been registered. It does not always mean that the parcel has already received its first physical carrier scan.

9. Delivery Estimates and Possible Delays

The delivery estimates shown in this policy represent typical shipping conditions.

Delivery may take longer because of circumstances such as:

• Severe weather

• Natural disasters

• Carrier network congestion

• Customs inspection

• Import documentation review

• Public holidays

• Seasonal order volume

• Transportation disruptions

• Security inspections

• Incorrect or incomplete addresses

• Failed delivery attempts

• Remote-area limitations

• Temporary border or route restrictions

• Events outside Mixeun’s reasonable control

A delay occurring within the carrier network does not automatically mean the parcel has been lost.

When tracking continues to show normal progress, customers should allow the carrier a reasonable opportunity to complete the delivery.

10. International Customs, Taxes, and Import Charges

Orders delivered outside the United States may be subject to destination-country requirements.

Depending on the delivery country, charges may include:

• Import duties

• Value-added tax

• Goods and services tax

• Customs processing fees

• Carrier brokerage fees

• Local handling fees

When these charges are collected during checkout, they will be shown before payment is submitted.

When they are not collected by Mixeun, they may be requested separately by the carrier, customs authority, or local government before or after delivery.

Unless the checkout page expressly states that duties and taxes are included, the customer is responsible for destination-country import charges.

Mixeun does not control the amount assessed by customs authorities and cannot declare an order as a gift or intentionally report an inaccurate product value.

Refusing to pay a legitimate customs or import charge may cause the parcel to be delayed, abandoned, destroyed, or returned to sender.

11. Customer Responsibility for Address Information

Customers must provide a complete and accurate shipping address during checkout.

The address should include, where applicable:

• Recipient’s full name

• Street number and street name

• Apartment, suite, floor, or unit number

• Building or company name

• City

• State, province, or region

• Postal or ZIP code

• Country

• Valid telephone number

• Relevant delivery instructions

Mixeun is not responsible for delivery problems resulting from information entered incorrectly or omitted by the customer.

Before completing payment, customers should review the entire address carefully.

12. Changing a Shipping Address

Customers should contact Mixeun immediately after placing an order if an address correction is required.

We will make a reasonable effort to update the address when the parcel has not yet been packed, labeled, or transferred to the carrier.

An address change is not guaranteed.

Once the shipment has entered the carrier network:

• The carrier may reject the request

• Delivery may be delayed

• A rerouting fee may apply

• The parcel may need to be returned before reshipment

• The destination country may not be changeable

Any rerouting, correction, return, or reshipping cost caused by an incorrect customer-provided address may be charged to the customer.

Changing the country of delivery after an order has been placed is generally not available.

13. Delivery Attempts and Access Requirements

Customers are responsible for ensuring that the carrier can reasonably access the delivery location.

Delivery may be affected by:

• Locked gates

• Restricted buildings

• Missing access codes

• Inaccessible reception areas

• Incorrect intercom information

• Unsafe delivery conditions

• Local carrier restrictions

• Absence of an authorized recipient where a signature is required

The carrier may leave the parcel in a safe location, deliver it to building staff, direct it to a pickup point, or attempt delivery again, depending on local procedures.

Customers should monitor tracking updates and collect parcels from pickup locations within the carrier’s stated collection period.

14. Signature Requirements

A signature may be required for certain orders based on:

• Order value

• Delivery location

• Carrier policy

• Previous delivery issues

• Fraud-prevention review

• Product size or handling requirements

When a signature is required, the customer or another authorized person should be available to receive the parcel.

Mixeun cannot guarantee that a carrier will remove a signature requirement after shipment.

15. Inspecting the Order After Delivery

Customers should inspect the parcel and product promptly after delivery.

Before discarding the packaging, please check:

• The condition of the outer carton

• Whether the package appears crushed, opened, wet, or punctured

• The condition of the internal protective materials

• Whether the correct product was received

• Whether all ordered components are present

• Whether the Decorative Box has visible shipping damage

The original carton and protective materials should be kept until the product has been checked and any delivery concern has been resolved.

16. Damaged, Incorrect, Defective, or Incomplete Orders

A product that arrives damaged, incorrect, defective, or incomplete should be reported within:

48 hours after the recorded delivery time

The customer should provide:

• Order number

• Full description of the issue

• Photograph of the shipping label

• Photograph of the full outer carton

• Photographs of any visible carton damage

• Photographs of the internal packaging

• Clear photographs or video showing the product issue

Mixeun may request additional information when needed to distinguish shipping damage from accidental damage occurring after delivery.

After reviewing the evidence, we may provide an appropriate solution such as:

• A replacement product

• A replacement component

• A partial refund

• A full refund

• Another reasonable resolution based on the circumstances

Customers should not discard, repair, modify, use, or return the affected product before receiving instructions from Mixeun.

Submitting a claim does not automatically guarantee a refund or replacement. Each claim is reviewed according to the evidence and circumstances.

17. Delayed or Potentially Lost Parcels

Customers should contact Mixeun when:

• The estimated delivery range has passed

• Tracking has shown no meaningful movement for an extended period

• The carrier reports an exception that requires seller action

• The parcel appears to have been routed incorrectly

After receiving a report, Mixeun may:

• Review the tracking record

• Confirm the shipping address

• Request that the customer contact the local carrier

• Submit a carrier trace

• Open a missing-parcel investigation

• Wait for the carrier’s official findings

Carrier investigations may require additional time and cannot always be completed immediately.

A parcel is not considered officially lost solely because it is delayed. A loss resolution will normally be issued after the carrier confirms loss or after the shipment has remained undelivered beyond a reasonable investigation period.

When a parcel is confirmed lost, Mixeun may offer a replacement or refund depending on product availability, carrier findings, and the circumstances of the order.

18. Tracking Shows Delivered but the Parcel Is Missing

When tracking shows “delivered” but the parcel cannot be located, customers should first:

1. Check all doors, porches, garages, mail areas, and other safe delivery locations.

2. Ask household members whether they accepted or moved the parcel.

3. Contact reception, property management, security staff, or the mailroom.

4. Check with nearby neighbors when appropriate.

5. Review the tracking page for a delivery photograph, signature, pickup location, or delivery note.

6. Contact the local carrier for available delivery details.

If the parcel remains missing, contact Mixeun with the order number and the results of these checks.

Mixeun may request a carrier investigation, delivery confirmation, GPS scan information, or a written customer statement where available.

The final resolution will depend on the carrier’s records, delivery evidence, local circumstances, and applicable consumer protection requirements.

19. Refused, Unclaimed, or Undeliverable Shipments

A shipment may be returned to sender because of:

• Incorrect or incomplete address information

• Repeated unsuccessful delivery attempts

• Failure to collect the parcel

• Refusal to pay customs or import charges

• Restricted access to the destination

• Customer refusal of delivery

• Carrier inability to verify the recipient

• Failure to respond to carrier communication

Refusing or failing to collect a parcel is not considered an approved order cancellation.

When a parcel is returned for a reason attributable to the customer, the customer may be responsible for:

• Original shipping costs

• Return transportation costs

• Address correction charges

• Customs charges

• Storage fees

• Reshipping costs

If the customer requests reshipment, Mixeun may require payment of the new shipping cost before sending the parcel again.

If a refund is approved instead, reasonable shipping, customs, return, or carrier charges may be deducted where legally permitted.

20. Visible Damage at the Time of Delivery

When the outer carton shows serious visible damage, customers should photograph the parcel before opening it.

If the carrier allows inspection, check the product before accepting delivery.

When a parcel is refused specifically because of obvious carrier damage:

• Record the reason with the carrier

• Take photographs or video

• Keep any delivery documentation

• Contact Mixeun within 48 hours

A damaged parcel should not be refused without documentation, as undocumented refusal may be treated as a standard refused delivery.

21. Order Changes and Cancellations

Requests to cancel an order, change a product, or modify an order should be submitted as soon as possible.

A request may only be approved before the order has been packed, labeled, or transferred to the carrier.

Once a parcel has shipped:

• The order cannot normally be canceled

• The carrier cannot be expected to stop delivery

• The shipment must complete its delivery process

• Any eligible return will be handled under the Return and Refund Policy

Order cancellation terms are explained separately in the Mixeun Cancellation Policy.

22. Promotional Delivery Offers

Mixeun may occasionally provide:

• Temporary free shipping

• Country-specific shipping discounts

• Product-specific delivery promotions

• Coupon-based shipping offers

Promotional shipping terms may have separate:

• Minimum purchase requirements

• Eligible countries

• Eligible products

• Start and end dates

• Coupon requirements

Promotional shipping benefits cannot normally be applied retroactively to previously completed orders.

23. Accurate Shipping Information

The shipping charges and delivery estimates shown:

• On product pages

• In the shopping cart

• During checkout

• In promotional materials

• In advertising platforms

should be interpreted together with this Shipping Policy.

If a temporary technical error displays an obviously incorrect shipping charge or destination, Mixeun may contact the customer to correct the order before shipment.

No additional shipping payment will be collected without informing the customer.

24. Customer Support

For assistance with an order or delivery, customers may contact Mixeun through the Contact Us page on our website.

Please include:

• Full name

• Order number

• Email address used during checkout

• Delivery address

• Tracking number, when available

• Clear explanation of the request

For delivery damage or missing-content claims, photographs or video should be attached to the initial request whenever possible.

Customer support may need to communicate with the carrier before providing a final resolution.

25. Relationship With Other Store Policies

This Shipping Policy should be read together with the following Mixeun policies:

• Return and Refund Policy

• Cancellation Policy

• Payment Methods Policy

• Privacy Policy

• Terms of Service

Shipping-related refunds, returns, cancellations, and payment reversals may also be subject to the terms contained in those policies.

Nothing in this Shipping Policy is intended to remove any mandatory consumer right that applies under the laws of the customer’s location.

26. Changes to This Shipping Policy

Mixeun may update this Shipping Policy when shipping rates, carrier services, delivery regions, fulfillment procedures, legal requirements, or operational conditions change.

The latest version will be published on this page with a revised “Last Updated” date.

Changes will apply to orders placed after the updated policy is published unless applicable law requires otherwise.

27. Contact Information

If you have shipping questions before or after placing an order, please contact us:

Address: 224 S St Johns St, Ithaca, MI 48847

Phone: +1 (919) 666-2111

Email: [email protected]

Support Time: Mon–Sun: 8:00 AM-5:00 PM EST